FAQ – TrendyToppers

Frequently Asked Questions (FAQ)

Welcome to the TrendyToppers. We’ve gathered the most common questions our customers ask to help you shop with confidence. If you don’t see your question here, feel free to reach out via help@trendytoppers.shop or live chat support.

1. Where is TrendyToppers based?

TrendyToppers is proudly based in the United Kingdom.

2. What payment methods do you accept?

We accept the following secure payment options:

Visa
Mastercard
American Express
PayPal
Google Pay
Apple Pay
Stripe (Link)

All transactions are processed through secure, encrypted payment gateways.

3. Do you ship internationally?

No, at this time we only ship orders within the United Kingdom.

4. How much is shipping?

We charge a flat shipping fee of £15 for all orders within the United Kingdom.

5. How long will delivery take?

Processing time: 1–2 business days (Monday–Friday)
Shipping Duration: 6–8 business days (Monday to Friday)
Shipping time: 7–10 business days (Monday–Friday)

You will receive a tracking link once your order has been shipped.

6. Can I track my order?

Yes, once your order has been dispatched, you will receive an email with a tracking link to monitor your delivery.

7. What is your return policy?

We offer a 30-day return policy starting from the date of delivery. Items must be unused, in their original packaging, and with tags intact. Please see our Return & Refund Policy for full details.

8. How do I return or exchange an item?

To start a return, email us at help@trendytoppers.shop with your order details. Our team will guide you through the process. For exchanges, we recommend returning the item and placing a new order.

9. Who covers return shipping costs?

If the item is damaged, defective, or incorrect: We cover the return cost.
For all other returns: The customer is responsible for the return shipping fee.

10. How long does it take to receive a refund?

Once we receive and approve your return, refunds are processed within 10 business days. Depending on your bank or card provider, it may take up to 15 business days to appear in your account.